Terms of service

Last updated: September 2026

Welcome to The House of Myra. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Products and Availability

We make reasonable efforts to display our products, colours, fabrics and details accurately. However, colours and appearance may vary slightly depending on your screen, photography, lighting and the handcrafted nature of certain products.

All products are subject to availability. We reserve the right to limit quantities, discontinue products or cancel orders where necessary.

2. Orders

Placing an order does not guarantee acceptance. We may cancel or refuse an order in cases including suspected fraud, pricing or inventory errors, payment issues or incorrect customer information.

If we cancel an order after payment has been received, we will issue an applicable refund.

You are responsible for providing accurate billing, shipping and contact information.

3. Pricing and Payments

Prices are displayed in the currency shown on our website and may change without notice.

Applicable taxes, shipping charges, duties or other fees may be added at checkout or payable separately depending on your delivery location.

Payments are processed through third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method.

4. International Orders, Duties and Taxes

For international orders, customs duties, import taxes, brokerage fees or other charges may be imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charges.

We are not responsible for delays caused by customs authorities.

5. Shipping and Delivery

Estimated delivery timelines are provided for convenience and are not guaranteed.

Delivery may be affected by courier delays, customs clearance, weather, public holidays or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further details.

6. Returns, Refunds and Customized Products

Returns, exchanges and refunds are governed by our Refund & Returns Policy.

Sarees that have been customized or altered to your measurements may not be eligible for return or exchange except where the product is defective or incorrect, as described in our Refund & Returns Policy.

7. Product Measurements and Customization

Where measurements are provided by you for customization, you are responsible for ensuring that the measurements submitted are accurate.

Minor variations may occur due to the nature of tailoring, fabrics and handcrafted products.

We are not responsible for fit issues resulting from incorrect measurements supplied by the customer.

8. Intellectual Property

All content on this website, including our brand name, logo, photographs, product images, designs, text, graphics and other materials, is owned by or licensed to The House of Myra and is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially use or modify our content without our prior written permission.

9. Prohibited Use

You may not use our website:

For unlawful or fraudulent purposes
To interfere with the security or operation of the website
To submit false or misleading information
To infringe our or another party's intellectual property rights
To introduce malicious code, viruses or other harmful technology

We may restrict or terminate access where misuse is suspected.

10. Third-Party Services

Our website may use or link to services provided by third parties, including Shopify, payment providers, analytics platforms, social media platforms and shipping providers.

We are not responsible for the content, availability or independent practices of third-party services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, The House of Myra will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of India, without prejudice to any mandatory consumer protection rights that may apply to customers in their country of residence.

Any dispute will be subject to the jurisdiction of the competent courts in India, except where applicable law provides otherwise.